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FAQ

Hi there,

 

Find here your answer to our frequently asked questions. Still not sure? Go to our contact page and send us an email!

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Product

The products are made out of ocean-recycled plastic. We don't claim terms such as 'sustainable', because we can't check off all the boxes and don't like greenwashing! But we begin with small steps!

Payment methods

We accept Bancontact, Ideal, Paypal and credit cards.

Shipping

All parcels are shipped from Antwerp. Shipping costs depend on the recipient's shipping region. All shipping costs are the responsibility of the buyer. 

Orders are prepared and posted within 48h. Orders outside of Belgium receive a track and trace code by e-mail.

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Returns

Not completely satisfied with your order? No problem! You can return your order under certain conditions. Check whether your order is eligible for a return:

 

Returns are possible within 14 days of receiving your package. Items must be unworn and undamaged. All original labels must still be attached.

 

Send us an e-mail to lais@luneantwerp.com within 14 days of receiving your package, stating your order number, name and reason for return. Returning your package is at your own expense, unless the return is a wrong delivery.

 

Please return your package after approval to this address:

Lüne

Edmond Thieffrylaan 22

2640 Mortsel

BE Belgium

 

Refunds will be made via bank transfer, within 5 working days, depending on your bank, after receipt of your package.

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