FAQ
Hi there,
Find here your answer to our frequently asked questions. Still not sure? Go to our contact page and send us an email!
Product
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The products are made out of ocean-recycled plastic. We don't claim terms such as 'sustainable', because we can't check off all the boxes and don't like greenwashing! But we begin with small steps!
Payment methods
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We accept Bancontact, Ideal, Paypal and credit cards.
Shipping
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All parcels are shipped from Antwerp. Shipping costs depend on the recipient's shipping region. All shipping costs are the responsibility of the buyer.
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Orders are prepared and posted within 48h. Orders outside of Belgium receive a track and trace code by e-mail.
Returns
Not completely satisfied with your order? No problem! You can return your order under certain conditions. Check whether your order is eligible for a return:
Returns are possible within 14 days of receiving your package. Items must be unworn and undamaged. All original labels must still be attached.
Send us an e-mail to lais@luneantwerp.com within 14 days of receiving your package, stating your order number, name and reason for return. Returning your package is at your own expense, unless the return is a wrong delivery.
Please return your package after approval to this address:
Lüne
Edmond Thieffrylaan 22
2640 Mortsel
BE Belgium
Refunds will be made via bank transfer, within 5 working days, depending on your bank, after receipt of your package.